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General FAQ |
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What is trusted.com? |
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trusted.com is a point-of-sale and web based authentication system that lets customers know product authenticity at the time of sale regardless of whether buying directly from a retailer or online. Trusted eliminates counterfeits through an authentication system that begins at production and continues through the sale and resale of the product.
Check out our how it works Pages for more information. |
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| How does trusted.com work? |
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trusted.com utilizes a patent pending process to validate product authenticity. Authorized retailer utilize either the trusted.com website or an updated credit card terminal, which has been reprogrammed with our trusted.com software, to provide product authentication services. Item ownership tracking is provided via our website.
Check out our
how it works Pages for more information. |
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| Why should I use trusted.com? |
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trusted.com eliminates the flood of counterfeit items in the marketplace, ensures authentic purchases from retailers and individuals and increases authentic products retention value. trusted.com is the only solution that fully meets each of the criteria that ensure item authenticity: Unique Identifier, Uncompromisable, Public Verification, Point of Sale (POS) Verification, and Owner History. With our solution: |
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Individuals are ensured of authentic ownership and benefit with true product retention value. |
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Manufacturers can control and track what retailers are selling their goods and take ownership in the reduction of fraudulent products. |
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Retailers can ensure the sale of authentic products and eliminate unknowingly being involved with fraudulent suppliers. |
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Check out our
how it works Pages for more information. |
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Individual FAQ |
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I bought an item from a Trusted retailer and I received a Trusted receipt with my purchase. How do I register my item on the Trusted receipt? |
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Visit www.trusted.com to register your recently purchased item. You can enter your Trusted Receipt ID within the Register Item section, which will guide you through the registration process. |
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I bought a item from a Trusted retailer and I received a Trusted receipt with my purchase. Do I have to register my item and what is the timeframe do so? |
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Although there is no specified time frame for registering your item, it is highly recommend that you register your purchase at your earliest convenience. Without registering your item, you will be unable to actively manage your item and take advantage on the full benefits of owning an authenticated item. |
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I am purchasing an item from an online seller that states the item is authentic and registered at trusted.com. How can I confirm the item's authentication and registration? |
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Visit www.trusted.com to check the items authenticity. The online seller must provide you with the Trusted item number. You can enter the Trusted item number within the Check Item Authenticity section and click Verify. You will be linked to the Item Status page which will detail the product information and whether the item is available for resale. |
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I am purchasing an item online from a Trusted retailer. Does trusted.com authenticate items purchased online from a Trusted retailer? |
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Trusted authenticates items purchased online or in-store from a Trusted Retailer. For online purchases, an automated email will be sent with your Trusted receipt and item number. |
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I have an item that I would like to register on trusted.com but I do not have a Trusted Receipt because it was purchased from a non-Trusted retailer? |
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trusted.com is able to verify the authenticity of products that were purchased from non-Trusted retailers or were purchased before trusted services were provided. The item must be registered through the "add item" menu and shipped to our certified appraisers to confirm the authenticity. The add item registration process will allow the individual to enter the item information, pay for the service fees online, and request shipping insurance. Upon completion of the authentication process, you will receive a Trusted item number and your item will appear within the "actions" portion of the trusted website. |
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I have a Trusted registered item that I would like to resell. How do I sell the item and transfer the ownership of the item? |
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If you would like to sell an item, you will have to select 'manage' next to the item in your items list and select the 'unlock, available for resale' radio button on the Status tab. Once you have successfully changed the item status, then you can complete the Sell tab to publish your item for sale on the retail site of your choice (eBay, Amazon, etc) Lastly, in order to transfer ownership, you must complete the Transfer tab to initiate the transfer process. |
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I am purchasing a previously owned item that was a Trusted registered item. How do I obtain the ownership of the item from the previous owner? |
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In order to transfer ownership, the individual that is selling the item must navigate to the Item Management section of trusted.com for the item they wish to transfer. Then the individual must initiate the transfer process by completing the Transfer tab displayed within the Item Management portion of the web page. |
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How can I report a lost or stolen item? What happens to my Trusted registration if the item is lost or stolen?? |
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If you have lost or stolen an item, you will have to update the item status by selecting 'manage' from your items list and then completing the Report Lost or Stolen tab within the Item Management section. The item status will be updated to reflect that it has been lost or stolen to prevent any subsequent fraud or theft with your Trusted registration. |
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Does Trusted sell my personal information to third parties? How does Trusted protect my personal information?? |
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We don't sell or rent your personal information to third parties for marketing or any other purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our services, content and advertising. If you do not wish to receive marketing communications from us or participate in our ad-customization programs, simply opt out by following the directions provided in the email. For additional information, please consult our privacy statement. |
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How can I report fraudulent or suspicious activity from retailers or sellers that claim their items are Trusted verified? |
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Fraudulent or suspicious activity from retailer or sellers can be reported directly to trusted.com. Visit our Contact Us page for all contact details. |
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My Account FAQ |
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How do I register for a user account? |
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Visit www.trusted.com to register for a user account. You can click on the First Time User link within the login section. The link will take you through the three step registration process. |
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| How do I sign in and out of my account? |
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Visit www.trusted.com to log into your user account. You must enter your username and password in the login section. Once you have logged in, you can easily log out by selecting the Log Out link within the My Trusted section at the top right of the screen. |
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| How can I change my password? |
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Once you have logged into your user account, go to the My Profile menu and select Profile from the menu options. From the Administer Personal Details page, enter your old password and new password information. Then, select the Submit button to save your changes. |
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| How can I obtain my username and password if I have forgotten them? |
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If you have forgotten your user name or password, follow the Problems Signing In link within the login section. You will be required to answer security questions to confirm your identity and your login information will be emailed to the email address that is registered with your account. |
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| How can I update my personal profile information within my account? |
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Once you have logged into your user account, go to the My Profile menu and select Profile from the menu options. From the Administer Personal Details page, you can update your personal information and select submit to save your changes. |
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| How can I manage my credit card information? |
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Once you have logged into your user account, go to the My Profile menu and select Credit Cards from the menu options. On the Credit Card page, you can add/remove your credit card information and select submit to save your changes. |
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| How can I manage my eTitles? |
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Once you have logged into your user account, you can select the actions menu to view a listing of your items. Click on the Manage link to be directed to the Item Management page where you can change your item status, sell your item, transfer ownership, report lost or stolen items, and view item history. |
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| How can I add items? |
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Once you have logged into your user account, you can select the Add Items menu, which will direct you to the item submission screen. Follow the submission instructions to add your item. |
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Retailer FAQ |
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How can I become a Trusted retailer? |
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trusted.com retailers are limited to manufacturer authorized retail outlets. If you are a retail outlet for a trusted.com manufacturer and are interested in becoming a Trusted Retailer, please contact your manufacturer's representative and ask to be added to trusted.com today! |
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| How can I verify that a manufacturer is utilizing the Trusted serialization solution? |
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The trusted point of sale and web based authentication system is rapidly becoming a standard across the retail industry. Trusted is working with retailers and manufacturers directly to ensure authentication of items through each component of the supply chain. |
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| How does Trusted verify item authentication at the point of sale? |
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For in store sales, a trusted.com terminal is available to provide the authentication services. This terminal will replace your existing credit card terminals. At the time of purchase, a Trusted receipt will be printed which will show product authenticity. The Trusted receipt provides item information for the customer to register their items online at www.trusted.com.
For online sales, retailers are also able to utilize www.trusted.com to process sales of an item. Retailers simply select the item they are selling and follow the screen prompts to transfer ownership of an item.
Check out the retailer tab at our how it works Pages for more information. |
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| How does Trusted authentication process work for our online retail outlets? |
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The Trusted authentication process works essentially the same for online retail outlets as the process works for physical store transactions. At the point of online sale, the item authentication will be verified and the user will be emailed their Trusted receipt and registration instructions. |
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| How can we use Trusted item history and customer managed records for our business? |
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The services provided with trusted will provide additional insight into your customer base and their purchasing trends. Using the trusted solution will also allow you to take an active role in reducing the flood of counterfeit items in the marketplace and allowing your customers to shop with confidence. |
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| How can we report fraudulent or suspicious activity from retailers or sellers that claim their items are Trusted verified? |
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Fraudulent or suspicious activity from retailer or sellers can be reported directly to trusted.com. Visit our Contact Us Page for all contact details. |
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Manufacturer FAQ |
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How do I become a Trusted Manufacturer? |
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If you are interested in becoming a Trusted Manufacturer, please contact a trusted.com Account Manager at account_support@trusted.com or 1-800-708-6431 and start today! |
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| How does the serialization process work? |
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trusted.com has designed a flexible solution allowing manufacturers to utilize their current serialization process or if one is not currently used, trusted.com will help a manufacturer implement a serialization process. The serialization process involves a unique serial id added to each item available for sale. The serial id number will be used by retailers and customers alike to verify the authenticity of your product. |
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| What is the effect of the serialization process on our current manufacturing process? |
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The serialization process can be customized to eliminate any disruptions to your existing operations. |
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| How can we use Trusted item history and customer managed records for our business? |
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The services provided by trusted will provide your manufacturing operation with better insight into your retail distribution network and your customer base. By leveraging the trusted solution you will be taking an active role in controlling authorized retailers and significantly decreasing the sale of fraudulent items. |
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How can we report fraudulent or suspicious activity from retailers, sellers, and other manufactures that claim their items are Trusted verified? |
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Fraudulent or suspicious activity from retailers, sellers or other manufacturers should be reported directly to trusted.com. Visit our Contact Us page for all contact details |
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